Refund Policy

Last Updated: 12 March 2025

At IGCSE.net, we are committed to providing high-quality educational resources to help students succeed. Please read our Refund Policy carefully before making a purchase.


Refund Eligibility

We allow refunds in the following cases:

1. Accidental or Duplicate Purchases

✅ If you unintentionally purchased the same resource multiple times.
✅ If you accidentally completed a purchase you did not intend to make.

2. Technical Issues on Our Platform

✅ If you were charged but did not receive access to the purchased resource.
✅ If the download link or access to purchased content is not working.
✅ If there is a payment processing error causing an incorrect charge.

3. Incorrect or Misleading Product Information

✅ If the purchased resource significantly differs from the description provided.
✅ If there is a major content discrepancy between the sample and the purchased material.

4. Unauthorized Payment or Fraudulent Transactions

✅ If your payment was made without your consent or due to a security breach.
✅ If your credit/debit card or payment method was used without authorization. (Subject to verification and reporting to the payment provider.)


Refund Request Process

To request a refund, please contact us within 7 days of purchase at contact@igcse.net with the following details:
Order ID or transaction details
Date and time of the purchase
A brief explanation of the issue
Relevant screenshots (if applicable)

Once verified, eligible refunds will be processed within 5-7 business days to the original payment method.


Non-Refundable Cases

❌ If the resource has already been downloaded and accessed.
❌ If you changed your mind after purchase.
❌ If you failed to review free sample resources before purchasing.
❌ If the issue is due to device compatibility or personal technical problems.
❌ If the request is made beyond 7 days from the date of purchase.


Making an Informed Purchase

Free Access Before Buying: Register on www.igcse.net to explore our free resources before committing to a purchase.
Flexible Subscription Option: If unsure, opt for our MONTHLY plan, which can be renewed as needed.
Detailed Previews: We provide multiple preview samples for evaluation before purchase.


Customer Support & Contact Information

If you have any questions regarding our Refund Policy, accidental purchases, or need assistance, please contact us:

📞 Phone: +91 9890518025
📩 Email: contact@igcse.net
🌐 Website: www.igcse.net

You can also reach us via our Contact Form on our website.

Thank you for choosing IGCSE.net for your educational journey! 🚀