Frequently Asked Questions (FAQs) – IGCSE.net


1. How can I access the resources on IGCSE.net?

To access the resources on IGCSE.net, you need to sign up for a subscription plan that best suits your requirements. Each subject has separate solutions and answer keys available under a Premium Plan.

Upon subscribing, you can log in to the website and access the resources online via a smartphone, tablet, or computer with an active internet connection.

For the best experience, we recommend using a device that meets the following technical specifications:

Operating System Compatibility:

  • Windows 7, 8, 10, or later
  • Mac OSX 10.8 and above
  • Android (All Versions)
  • iOS (All Versions)

Supported Browsers:

  • Google Chrome
  • Microsoft Edge
  • Mozilla Firefox
  • Opera
  • Safari (MacOS & Windows)
  • Internet Explorer 11 (Windows only)

Hardware Requirements:

  • Processor: 2 GHz or above
  • RAM: Minimum 1 GB
  • Monitor Resolution: 1024 Γ— 768 or higher (90% resolution zoom)
  • Internet Speed: Minimum 1 Mbps broadband connection
  • Keyboard & Mouse (or compatible pointing device)
  • Sound Card, Speakers, or Headphones

2. What is your refund policy?

Your satisfaction is important to us. That’s why we provide free sample solutions in each unit/chapter for review before purchasing a subscription.

🚫 No refunds will be issued once the payment has been processed, as per the company’s policy.

For more details, refer to our Refund Policy.


3. Is my credit card information secure on IGCSE.net?

Yes, we prioritize security. Here’s why:

βœ” We collect minimal personal information (email, password, ZIP code).
βœ” We do not store credit card details. Payments are securely processed via Stripe & PayPal using encrypted tokens.
βœ” IGCSE.net is accessible only over an HTTPS-encrypted connection, ensuring data protection.


4. Can I download the PDF Answers for offline use?

🚫 No, downloading is not allowed.

The PDF answers are meant for online use only on phones or computers. Downloading, copying, or redistributing files is strictly prohibited and can lead to account suspension.


5. Can I access the resources on multiple devices at the same time?

🚫 No, simultaneous access on multiple devices is not allowed.

Once you log in on a device, your session will be locked to that device. If you attempt to log in on another device simultaneously, the previous session will be automatically blocked.

πŸ” IP Tracking Policy:
We monitor IP addresses to detect account sharing. If our system detects multiple users sharing one account, we reserve the right to suspend the account without notice.


6. Does my subscription auto-renew?

🚫 No, subscriptions do not auto-renew.

To continue access after the subscription expires, you will need to manually renew or contact us for renewal.


7. Can I cancel my subscription before it expires?

🚫 No, subscription cancellations are not allowed before expiry.

Your chosen subscription automatically expires at the end of its validity period. No refunds will be issued if you discontinue before the expiration date.


8. Can I get a refund if I discontinue my subscription early?

🚫 No, refunds are not provided once a subscription has been purchased.

All resources are accessible immediately upon purchase, and we provide ample free samples for review before purchasing.


9. Can I copy, screenshot, or snip answers or solutions from IGCSE.net?

🚫 No, copying or snipping content is strictly prohibited.

πŸ” AI Security System:
We use advanced AI detection to monitor unauthorized copying. If our system detects copying, snipping, or screen recording, your account and IP will be permanently suspended without prior notice.


10. What if I am unable to access my account after subscribing?

If you face login issues after subscribing to the Premium Plan, you can:

βœ” Chat with us via our chatbot on the homepage.
βœ” Contact us via email at contact@igcse.net.

Our team will assist you in resolving the issue promptly.


11. Is the payment refundable after purchasing a subscription?

🚫 No, payments are non-refundable.

We provide detailed PDF samples to ensure user satisfaction before making a purchase.


12. Have more questions?

πŸ“© Contact Us:

πŸ“ž Phone: +91 9890518025
πŸ“© Email: contact@igcse.net
🌐 Website: www.igcse.net

We’re happy to assist you! πŸš€